Privacy Policy

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with our website and Services, we may collect the following types of information:

Contact Information

This may include:

• Full name
• Email address
• Phone number
• Billing address
• Shipping or delivery address
• City, state, and postal code
• Other contact information you voluntarily provide

Order and Transaction Information

When you purchase products from Tasty Tokri, we may collect information relating to your order, including:

• Products ordered
• Quantity of products
• Order value
• Order date and time
• Delivery information
• Billing information
• Order status
• Returns, refunds, or cancellations
• Previous purchase history

Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method used, payment-related information may include:

• Payment method
• Transaction details
• Payment confirmation
• Relevant payment or financial information

Tasty Tokri does not intend to store complete debit card, credit card, banking passwords, UPI PINs, or other sensitive payment credentials on its own systems. Such information may be processed directly by the applicable payment service provider in accordance with its privacy and security policies.

Account Information

If you create an account on our website, we may collect:

• Name
• Email address
• Phone number
• Login credentials
• Account preferences
• Saved addresses
• Other information associated with your account

Communications

If you contact us through email, phone, contact forms, WhatsApp, social media, or other communication channels, we may collect the information you provide, including your message and contact details.

Device and Technical Information

When you visit our website, certain technical information may be automatically collected, including:

• IP address
• Browser type
• Device type
• Operating system
• Network information
• Website interaction information
• Pages visited
• Referring website
• Date and time of access
• Cookies and similar technologies

Usage Information

We may collect information about how you browse and interact with our website, including the products you view, search for, add to your cart, purchase, or otherwise interact with.

2. How We Collect Your Personal Information

We may collect personal information through the following sources:

Directly From You

We collect information when you:

• Create an account
• Place an order
• Subscribe to communications
• Contact customer support
• Submit a contact or inquiry form
• Request information about our products
• Participate in promotions or offers
• Provide feedback or reviews
• Otherwise voluntarily provide information to us

Automatically Through Our Website

Certain information may be collected automatically when you browse or use our website through cookies, pixels, log files, analytics tools, and similar technologies.

From Service Providers

We may receive or process information through service providers that help us operate our website, process payments, manage orders, provide analytics, communicate with customers, or deliver products.

From Third Parties

We may receive information from third-party platforms or services that you choose to interact with, where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

To Process and Fulfill Orders

We use your information to:

• Process your orders
• Confirm purchases
• Process payments
• Arrange delivery
• Provide order updates
• Handle cancellations, returns, and refunds
• Provide customer support
• Maintain records of transactions

To Provide and Improve Our Services

We may use information to:

• Operate and maintain our website
• Improve website functionality
• Improve our products and Services
• Understand customer preferences
• Personalize your shopping experience
• Recommend relevant products
• Analyze website performance
• Develop new products and Services

Marketing and Promotional Communications

Where permitted by applicable law and where appropriate, we may use your contact information to send:

• Promotional emails
• Product updates
• Special offers
• Discounts
• New product announcements
• Marketing communications

You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in our communications or by contacting us.

Even if you opt out of promotional communications, we may still send important non-promotional messages relating to your orders, account, transactions, or Services.

Security and Fraud Prevention

We may use personal information to:

• Protect our website and Services
• Detect and prevent fraudulent transactions
• Investigate suspicious activity
• Protect customers and our business
• Maintain the security of our systems
• Prevent unauthorized access or misuse

Customer Support

We use your information to respond to questions, complaints, requests, feedback, and other customer service inquiries.

Legal and Regulatory Compliance

We may process your personal information when necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities
• Comply with legal proceedings
• Protect our legal rights
• Investigate suspected violations of our policies
• Resolve disputes
• Enforce our Terms of Service and other applicable policies

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

• Remember your preferences
• Keep products in your shopping cart
• Understand how visitors use our website
• Improve website functionality
• Analyze website traffic
• Provide relevant content and advertising
• Improve the overall performance of our Services

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

5. How We Share Your Personal Information

We may share personal information with third parties where necessary to operate our business and provide our Services.

These third parties may include:

Service Providers

We may share information with service providers that assist us with:

• Website hosting
• Payment processing
• Order processing
• Shipping and delivery
• Customer support
• Data analytics
• Marketing
• Cloud storage
• Website security
• Technology services

These service providers may process information on our behalf and are expected to use the information only for the purposes for which it is provided or as otherwise permitted by applicable law.

Payment Service Providers

When you make a payment, relevant information may be shared with the applicable payment gateway or financial service provider to process and verify the transaction.

Shipping and Delivery Partners

We may provide necessary information such as your name, phone number, and delivery address to logistics and delivery partners so that your order can be delivered to you.

Marketing and Advertising Partners

Where permitted by law, we may work with marketing, advertising, and analytics service providers to understand customer behavior, measure campaigns, and provide relevant advertising.

Legal and Regulatory Authorities

We may disclose information where required by law or when reasonably necessary to comply with legal obligations, court orders, government requests, or legal proceedings.

Business Transfers

If Tasty Tokri is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other online services.

If you visit or interact with a third-party website or service through a link on our website, that third party may collect and process your information according to its own privacy policy and terms.

Tasty Tokri does not control the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party services before providing them with personal information.

7. Children's Privacy

Our Services are intended for a general audience and are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate parental or guardian consent, please contact us using the details provided below so that we can review the matter and take appropriate action where required.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

You should also take appropriate steps to protect your account information and avoid sharing passwords, login credentials, OTPs, UPI PINs, or other confidential information with anyone.

Tasty Tokri will never ask you to share your UPI PIN, ATM PIN, card PIN, or banking password for processing an order or refund.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders
• Providing customer support
• Maintaining business and transaction records
• Complying with legal and regulatory requirements
• Resolving disputes
• Preventing fraud
• Enforcing our agreements and policies

The specific retention period may vary depending on the type of information and the purpose for which it is processed.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights and Choices

Depending on applicable law and your location, you may have certain rights regarding your personal information.

These may include:

Right to Access

You may request information about the personal information we hold about you.

Right to Correction

You may request correction or updating of inaccurate or incomplete personal information.

Right to Deletion

You may request deletion of personal information, subject to applicable legal and regulatory requirements.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw your consent, subject to applicable law.

Right to Opt Out of Marketing

You may unsubscribe from promotional communications at any time by using the unsubscribe option included in our marketing emails or by contacting us.

Please note that even after opting out of marketing communications, you may continue to receive essential communications relating to your orders, transactions, account, or other Services.

To exercise applicable privacy rights, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests, where permitted or required by applicable law.

11. Complaints and Grievances

If you have a question, concern, complaint, or grievance regarding the collection or use of your personal information, please contact us using the details below.

We will review and address your grievance in accordance with applicable Indian laws and regulations.

Where applicable, you may also have the right to approach the relevant regulatory or data protection authority.

12. International Data Transfers

Some of our service providers or technology partners may process or store information outside India.

Where personal information is transferred outside your country or jurisdiction, we will take reasonable steps to ensure that such transfers are carried out in accordance with applicable data protection and privacy laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, legal requirements, or regulatory requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

14. Contact Us

If you have any questions about this Privacy Policy, want to exercise applicable privacy rights, or wish to raise a grievance regarding your personal information, please contact us:

Tasty Tokri

Location: Delhi, India

Email: support@tastytokri.com

Phone: +91 9267917752

For privacy-related questions, complaints, or requests, please contact us using the above details.