Refund and Returns Policy

At Tasty Tokri, customer satisfaction and food safety are our priorities. Since our products, including Thekua and other food/snack products, are edible, we generally do not accept returns or exchanges once an order has been delivered.

However, if there is a genuine issue with your order, product, or delivery, we will review the matter and, where applicable, provide a replacement or refund in accordance with this policy.

1. What’s Covered – Replacement / Refund Eligible

Please contact us within 48 hours of delivery if you experience any of the following issues:

• Damaged during transit – including crushed packaging, leakage, or compromised seals.
• Wrong product received – the product delivered is different from the product ordered.
• Missing items – one or more products from your order are missing.
• Quality concern – such as stale product, unusual odour, or significant texture/quality issue.

If you believe there is a quality issue with a food product, please do not consume the product.

Please retain the product, packaging, shipping label, and other relevant materials until your claim has been reviewed.

Tasty Tokri may request photographs or videos of the outer packaging, inner contents, shipping label, product, and batch/lot information to investigate the issue with our delivery or quality-control team.

2. What’s Not Covered

Refunds or replacements generally will not be provided for:

• Change of mind or personal taste preference.
• Products that have been opened, partially consumed, or unsealed where there is no confirmed product-quality issue.
• Claims submitted more than 48 hours after delivery, except where required by applicable law.
• Orders that become undeliverable due to an incorrect or incomplete address.
• Orders returned because of repeated unsuccessful delivery attempts or customer unavailability.
• Bulk, customised, or corporate gifting orders, which may be treated as final sale unless the products are defective, damaged, incorrect, or otherwise covered under applicable law.

Nothing in this section is intended to restrict any consumer rights that cannot legally be excluded under applicable law.

3. How to Report an Issue

To report a product or delivery issue, please contact us at:

support@tastytokri.com

Please provide the following information:

• Order number
• Date of delivery
• Description of the issue
• Clear photographs/videos of the issue
• Photograph of the outer packaging
• Photograph of the shipping label
• Photograph of the product and batch/lot code, where visible
• Your preferred resolution, where applicable: replacement or refund

For food-safety reasons, please do not send any product back unless our team specifically instructs you to do so.

Unauthorised returns may be discarded for safety reasons and may not be eligible for a refund.

4. Resolution of Approved Claims

Once we receive your claim, our team will review the information provided and may request additional details or evidence where necessary.

Replacement

If your claim is approved for replacement, Tasty Tokri may reship the affected product(s) at no additional product or shipping cost to you.

Replacement orders are generally dispatched within 5–7 business days after approval, subject to product availability and delivery conditions.

Refund

If a refund is approved, it will generally be processed to the original payment method used for the order.

Refunds typically appear within 10 business days after approval. The actual time taken for the refund to reflect in your account may vary depending on your bank, card issuer, payment gateway, or other financial institution.

5. Cancellations and Address Changes

Customers may request an order cancellation or delivery-address change within 2 hours of placing the order, provided the order has not already been dispatched.

Once an order has been dispatched, cancellation or address-change requests may no longer be possible.

If an order has already entered the shipping or fulfilment process, we may not be able to accommodate cancellation or modification requests.

6. Failed or Undeliverable Orders

If an order cannot be delivered because of:

• Incorrect or incomplete delivery address;
• Incorrect PIN code;
• Incorrect or unreachable contact information;
• Customer unavailability; or
• Repeated unsuccessful delivery attempts,

the shipment may be returned to Tasty Tokri.

Refund or redelivery options for such orders will be considered based on the circumstances of the order and applicable shipping, fulfilment, and refund policies.

Additional shipping charges may apply where redelivery is requested and permitted.

7. Food Safety and Product Quality

Because Tasty Tokri sells edible food products, including Thekua, customers should inspect the product and packaging upon delivery.

If you notice a serious quality issue, damaged packaging, unusual odour, contamination, or any other concern that may affect food safety, do not consume the product.

Please contact us as soon as possible, preferably within 48 hours of delivery, with photographs and relevant order details.

8. International Orders

For international orders, refunds, replacements, returns, customs charges, duties, taxes, and delivery-related matters may be subject to the laws and regulations of the destination country.

Where mandatory consumer rights apply, Tasty Tokri will comply with applicable legal requirements.

9. Legal and Consumer Rights

This Refund and Returns Policy is intended to operate in accordance with applicable laws and regulations.

Nothing in this policy is intended to remove, restrict, or override any consumer rights that cannot legally be excluded or limited.

Where applicable law provides a mandatory remedy, Tasty Tokri will comply with the applicable legal requirements.

10. Contact Us

If you have any questions regarding refunds, replacements, product quality, damaged orders, missing items, or other order-related concerns, please contact us:

Tasty Tokri
Location: Delhi, India
Email: support@tastytokri.com
Phone: +91 9267917752

Customer Support Hours:
Monday–Saturday
10:00 AM–6:00 PM (IST)

When contacting us regarding an order, please keep your order number available so that we can assist you more efficiently.

Note: This Refund and Returns Policy may be updated or modified from time to time. Please refer to this page for the latest version.