Shipping Policy

At Tasty Tokri, we take pride in bringing traditional Thekua and delicious Indian snacks from our kitchen to customers across India. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing Time

All confirmed orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

Orders placed after 12 PM IST may be processed on the next working day.

Once your order has been dispatched, you may receive an email or SMS confirmation containing your tracking details.

During festivals, promotional campaigns, peak seasons, or periods of unusually high order volumes, processing and dispatch may take an additional 1–2 business days.

2. Delivery Timelines – India

Tasty Tokri delivers orders across India through trusted logistics and courier partners.

Once your order has been dispatched, the estimated delivery time is:

• Across India: 5–7 business days after dispatch

This delivery timeline is an estimate and may vary depending on the destination, courier operations, weather conditions, public holidays, local restrictions, unforeseen circumstances, and other logistical factors.

3. Shipping Charges

Shipping charges may vary depending on the order quantity, delivery location, product weight, package size, and applicable logistics charges.

The applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, you may receive:

• A tracking link through email or SMS
• The name of the courier partner
• The tracking ID / AWB number

You can use the tracking information provided to monitor the status of your shipment through the respective courier partner's tracking system.

If you experience any difficulty tracking your order, you can contact our customer support team.

5. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete shipping address, contact number, and PIN code at the time of placing an order.

Please carefully verify your delivery information before completing your purchase.

Orders may be returned to Tasty Tokri if delivery fails because of:

• Incorrect or incomplete address
• Incorrect PIN code
• Incorrect or unreachable contact number
• Customer unavailability
• Repeated unsuccessful delivery attempts

Such orders may be treated as failed delivery.

Where possible, redelivery may be arranged after the order is returned to Tasty Tokri and the applicable arrangements are confirmed.

Once an order has been dispatched, cancellation requests or changes to the delivery address may not be possible.

6. Damaged, Leaked, or Missing Items

We take reasonable care while packing Thekua and other snack products to ensure that your order reaches you safely.

However, if your package arrives:

• Damaged
• Opened or tampered with
• Leaking
• With missing products
• With products damaged during transit

please contact us within 48 hours of delivery.

For faster resolution, please provide:

• Your order number
• Clear photographs of the outer packaging
• Photograph of the shipping label
• Photographs of the affected or damaged products
• Any other relevant details regarding the issue

Our team will review the matter and, where applicable, provide a replacement, refund, or other appropriate resolution in accordance with our Refund and Return Policy and applicable law.

7. International Shipping

Tasty Tokri may offer international shipping to selected destinations from time to time.

Where international shipping is available:

• Estimated delivery may generally take 10–20 business days depending on the destination and logistics conditions.
• Delivery timelines may vary due to customs clearance, local regulations, international logistics, and other factors.
• Any applicable customs duties, VAT, import duties, or other destination-country charges may be payable by the customer unless otherwise stated.
• International orders are subject to the applicable laws, customs regulations, and import requirements of the destination country.

8. Delivery Partners

Tasty Tokri may work with established national and regional courier and logistics partners to deliver orders across India.

The courier partner assigned to an order may vary depending on the delivery location, service availability, package requirements, and other logistical factors.

9. Legal and Product Compliance

Tasty Tokri aims to comply with applicable food safety, packaging, labelling, consumer protection, and e-commerce requirements in India.

Where applicable, product packaging may contain relevant information such as:

• Manufacturer / packer / marketer details
• FSSAI licence information
• MRP inclusive of applicable taxes
• Net quantity
• Manufacturing / packing date
• Batch or lot number
• Best-before / applicable date information
• Customer care details
• Other information required under applicable law

Customers are advised to review the product packaging and label information before consuming the product.

10. Delays Beyond Our Control

Although we make reasonable efforts to ensure timely delivery, certain circumstances may result in delays beyond our control.

These may include:

• Severe weather conditions
• Natural disasters
• Strikes or labour disruptions
• Government restrictions
• Public emergencies
• Transportation disruptions
• Courier service interruptions
• Address or contact-related issues
• Unexpected logistics or operational circumstances

In such situations, we will make reasonable efforts to coordinate with our logistics partners and provide updates where possible.

11. Contact Us

For shipping-related questions, delivery assistance, or order-related support, please contact us:

Tasty Tokri
Location: Delhi, India
Email: support@tastytokri.com
Phone: +91 9267917752

Customer Support Hours:
Monday–Saturday
10:00 AM–6:00 PM (IST)

Please keep your order number ready when contacting us regarding an existing order.

Note: This Shipping Policy may be updated or modified from time to time. Please refer to this page for the latest version of our Shipping Policy.